Your customer was promised something.
Does your team know what?

The promise is in pieces.
Nobody has the full picture.

A seller spends weeks with a customer. Then the deal is signed and passed to a new team that sets everything up. That team gets a short note. The rest is spread across calls, emails and the contract.

Illustrative example / what goes missing

1. The customer’s real goal was said on a call. The note only lists features.
2. An email says the price includes moving the customer’s old data. The contract does not say.
3. A start date is written down. Nobody knows who agreed to it.

So the new team goes back to ask the seller and the customer. The start slips. Arguments follow about what was included.

The cost shows up months later.

Problems from a missed promise show up later, not at the start.

Four steps, before work starts.

For every new deal, we do the same four things before the team meets the customer.

1. Read

   We read the call notes, emails and contract you share with us.

2. Compare

   We check if they say the same thing. We mark what is clear, what is a guess, and what is missing.

3. Ask

   We send the seller a short question while they still remember. For example: “Is moving the old data included? The email says yes. The contract says nothing.”

   One question, short, usually a yes or no. If the seller doesn’t answer, we mark it open, so your team knows to ask the customer instead of guessing.

4. Share

   The team gets an Account Context Record: a checked record of what was promised. It arrives before the first meeting. Open questions are clearly marked.

What the team gets today,
next to what we confirm.

For every deal, we put your usual note next to our record. The difference is what your team would have missed.

Each line in our record shows where it came from: a call, an email or the contract. If we could not confirm something, we say so.

One checked record.
Every team around the customer gains.

The record doesn’t stop at the first meeting. Every team that touches the customer can use the same record of what was promised.

Expected impact / what the pilot measures. Not proven results.

Expected impact, not a promise. We measure what we can during the pilot and report it honestly, including where we saw no change. The pilot is how you find out which of these hold for your team.

Start with a Handover Audit.
10 recent deals. One clear answer.

We look at 10 deals you signed recently. We show where important details went missing after signing, and what it cost you.

1. Small teams

   Kit

   From €750

   A template, a light setup, and a check of 5 deals.

2. Step 1 / start here

   Audit

   €1,500–3,000

   10 recent deals. Where details got lost, and the cost.

3. Step 2

   Pilot

   €3,000–6,000

   6–8 weeks. A checked record for every new deal.

4. Step 3

   Ongoing

   From €1,500/month

   Handover Ops. We keep doing it for every deal.

All prices are a hypothesis and agreed before we start.

What you send

Exports from 10 recent deals: CRM notes, call notes, key emails, the contract. Names removed. Only what you choose to share. We never get access to your systems.

Your time

About 90 minutes in total, including a 45-minute results call.

What we do

AI reads every note, call and email. We compare what was promised with what the setup team was told. The founder checks every finding.

What you get

One page per deal: what was promised, what reached the team, what was lost. The patterns that repeat. What it cost, where your records show it. The top 3 fixes, in order.

Report ready

Timing is agreed before we start. Results call the same week as the report.

Try it for 6–8 weeks.
Judge it on your own deals.

First we look at how your deals are passed on today. Then every new deal gets an Account Context Record within 48 hours of signing. At the end, we compare.

Week 0: starting point

We look at 3–5 recent deals and agree how to measure today’s process.

Weeks 1–8: every new deal

One Account Context Record per deal, within 48 hours of signing, checked by the founder. Plus a handover call with your team.

Day 30: what keeps going wrong

A short report on the gaps that repeat, and simple changes to fix them.

End: results

We compare against the starting point. You decide whether to continue.

How we measure it, agreed upfront.

The Deal-to-Kickoff Kit.

Your CEO closed every deal so far. Your first customer hire needs what’s in their head.

Works with what you have: notes, emails, the contract.

A simple template

Six questions: why they bought, what was agreed, who decides, who does what, where things stand, what happens next.

A light setup

A tool that drafts the record from your notes and contract when a deal is signed.

A check of your last 5 deals

We show you what a new hire would have missed.

We only read. We only see what you share.

Read only

We never change anything in your systems.

Only pilot deals

We see only the deals in the pilot. Your data is not used to train AI or shared with anyone.

Signed agreement

We sign a data agreement first. At the end, we delete or return your data.

Who does the work

The founder does the work. AI tools help read and draft. We name every tool and where your data is stored before you share anything. A person checks every record.

Security questions?

We send our tool list and data agreement before the first call.