A Monday Morning · Series B · 42 accounts

What if your CS rep already knew
what to do before they opened their laptop?

This is a walk through a single Monday morning. Two worlds. One where Rivive doesn't exist. One where it does.

Scroll to begin
Scene 01
Without Rivive

Monday, 8:47am.
42 accounts. No idea where to start.

Alex opens the spreadsheet she's maintained for 14 months. 42 rows. Some accounts haven't been touched in 6 weeks. She doesn't know which ones are at risk — she just knows something probably is.

accounts_Q2_2026.xlsx — Last saved 3 days ago
Account ARR Renewal Last contact Health Notes
Acme Corp$72,000Jun 146 weeks ago?—
Meridian SaaS$41,000Jun 283 weeks agoMedium?Usage seems ok
Northgate AI$28,000Jul 92 weeks agoGoodHappy
Vantara$94,000Jul 228 weeks ago???⚠ Need to follow up
Solara Inc$33,000Aug 11 week agoGoodQBR done
+ 37 more rows...
Alex spends 45 minutes every Monday just figuring out who needs attention. Most weeks, she guesses wrong.
What Alex doesn't know: Three weeks ago, her champion at Acme Corp — Sarah Chen, Head of Product — updated her LinkedIn to "Open to opportunities." She left the company last Friday. Renewal is in 34 days. Nobody told Alex. It wasn't in the CRM. It wasn't in any system she has access to.
↓

Now. The same Monday morning.
The same 42 accounts. But Rivive is running.

↓
Scene 02
With Rivive

Monday, 8:47am.
3 things to act on. Everything else is green.

Alex opens Rivive. Not a spreadsheet. Not a dashboard of 42 health scores to interpret. Three cards. Each one already diagnosed. Each one already actioned. The rest of the portfolio is monitored and clear.

Rivive Running overnight
Accounts monitored 42 / 42
New signals 3 require attention
All others Clear ✓
Rivive
Today
Accounts
Playbooks
Outcomes
3 need action Mon, Jun 9 · 8:47am
Today
⚡ Needs action
3
▶ In progress
2
✓ Clear
37
This week
📅 Renewals
4
📊 Outcomes
1
Good morning, Alex.
3 accounts need your attention today. Everything else is clear.
Jun 9 · Mon
⚠
Acme Corp — Champion departure detected
Sarah Chen (Head of Product) left the company 3 days ago. She was your primary contact. Renewal in 34 days. Playbook ready.
Critical $72,000 ARR 34d to renewal
📉
Vantara — Usage drop + hiring freeze signal
Product engagement dropped 38% over 3 weeks. LinkedIn signals suggest a hiring freeze. Renewal in 43 days. Review recommended.
Warning $94,000 ARR 43d to renewal
🎯
Meridian SaaS — Expansion opportunity
Usage up 67% last 30 days. New team members added. Strong expansion signals. Upsell conversation recommended before renewal.
Opportunity $41,000 ARR 19d to renewal
✓ All other 37 accounts are clear — no action needed today
Scene 03
The signal nobody would have found

Alex clicks into Acme.
Rivive shows her exactly what changed.

Not a health score. Not a probability. A fact — a specific thing that happened, at a specific account, at a specific time. And a question: is this true?

$72,000
Annual renewal
⚠ 34 days remaining
👤
Champion departure detected
Sarah Chen, Head of Product at Acme Corp, updated her LinkedIn to "Open to Work" on June 4th and listed a new role at a competitor on June 6th. She was your primary contact for the last 18 months and the key decision-maker on the last renewal. No one has contacted Acme since her departure.
Detected by Rivive · 6 hours ago · Source: LinkedIn activity monitoring
Can you confirm: is Sarah Chen no longer at Acme Corp?
Scene 04
One tap. The playbook fires.

Alex hits confirm.
Rivive already wrote the play.

No improvising. No Googling "what do you do when your champion leaves." The right defense motion for this exact situation — built from 4,200 previous champion departure cases — fires immediately.

▶
Playbook: Champion Departure · 30–45 days to renewal
Acme Corp · $72,000 · Based on 4,200 similar cases · 73% renewal success rate
● Activated
1
Email new decision-maker within 24 hours
Rivive identified James Park (VP Operations) as the most likely new contact. Draft email prepared and ready to send.
"Hi James — I wanted to reach out directly as Sarah mentioned she'd be transitioning. I'd love to connect briefly to make sure your team has everything you need heading into Q3, and share a few things that have worked well for teams like yours. Would 20 minutes work this week?"
2
Schedule exec-to-exec introduction within 5 days
Connect your CEO or VP with James Park before the renewal window opens. Calendar template ready.
3
Send ROI summary tailored to operations buyer
Rivive will generate an ops-focused ROI summary for Acme based on their usage data and outcomes. Sent automatically on day 5.
4
Renewal call booked 2 weeks out
Calendar invite sent to James with pre-read. Rivive prepares a deal brief the night before.
Scene 05
18 days later

Acme Corp renewed.
Full value. No negotiation.

James Park signed the renewal at the original contract value. The relationship was established before he ever felt pressure. He never had a reason to look at competitors.

✓
$72,000
Renewal defended · Acme Corp
18d
Signal to signed
$0
Discount given
4 steps
Playbook executed
1 tap
Rep effort to start
Without Rivive: Alex wouldn't have known Sarah left until the renewal call went cold. By then, James Park would have had six weeks to evaluate competitors. The conversation would have started from zero — with a new contact, no relationship, and no context. The odds of a no-discount, no-drama renewal: very low.
Scene 06
Now zoom out

This is happening across
every rep, every account, every week.

Rivive doesn't just help Alex. It runs the same defense motion across your entire CS team — with perfect consistency, zero accounts falling through the cracks.

AL
Alex Lund
42 accounts
3
acted on today
$207K
at-risk ARR covered
NRR this quarter: 97%
MR
Marco Reyes
38 accounts
1
acted on today
$88K
at-risk ARR covered
NRR this quarter: 94%
SR
Sofia Ruiz
44 accounts
2
acted on today
$164K
at-risk ARR covered
NRR this quarter: 96%
Revenue defended this quarter
Renewals at risk vs renewals saved · 3 reps · 124 accounts
Without Rivive (est.)
With Rivive
Apr W1
Apr W2
Apr W3
May W1
May W2
Jun W1
+$1.2M
$1.2M in revenue defended this quarter that would have churned without early signal detection and systematic playbook execution. Across 3 reps, 124 accounts, 18 weeks.
Rivive.ai · Early Access

This is what Monday morning
looks like with Rivive.

We're working with a small group of Series A/B teams to run the first real accounts through the system. If your NRR matters, we'd like to talk.

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